Frequently Asked Questions

Key features of Hearts Connect include:

1- Private Group Sharing: Users can share images, videos, and messages within their designated groups.

2- Mobile Friendly Interface: Accessible on both computers and mobile browsers for convenience.

3- Secure and Safe Environment: Only engage with approved group members to ensure safety.

4- Optional Moderation Support: Providers have the option to receive support for moderation to maintain appropriate communication.

5- Diverse Group Creation: Users have multiple private groups tailored to their specific needs. Site moderators and admin can help coordinate these groups

6- Text & Email Notifications: Customizable notifications ensure users stay updated on new content and updates.

The platform emphasizes appropriate privacy settings to accommodate the unique needs of each relationship. It also provides moderation support when necessary to promote long-term, healthy relationships. Additionally, Hearts Connect offers text and email notifications to ensure users never miss important updates or photos.

Overall, Hearts Connect seems to be a comprehensive solution aimed at fostering secure communication and relationships within the open adoption and foster care community.

To use the Hearts Connect app, you’ll typically follow these steps:

  1. Create an Account: Visit the Hearts Connect website and sign up for an account. You may need to provide some basic information and create login credentials.

  2. Navigate the Interface: Once logged in, familiarize yourself with the app’s interface. Explore different sections such as your groups, accessing support, and updating notifications.

  3. Join or Create Groups: Depending on your role or purpose (such as adoption, foster care, or reunification), join existing groups relevant to you or request new ones. These groups will serve as spaces for communication and sharing within specific circles.

  4. Share Content: Within your groups, start sharing content such as images, videos, and messages. Use the app’s features to engage with other group members in a secure and monitored environment.

  5. Set Privacy Preferences: Customize your privacy settings according to your preferences and needs. Ensure that you feel comfortable with the level of privacy and security provided by the app.

  6. Utilize Moderation Support (Optional): If desired, opt for moderation support to ensure that communications within your groups remain appropriate and respectful. This feature can be particularly useful for maintaining healthy relationships over the long term. Talk to your provider or reach out to support for details

  7. Stay Updated: Enable text and email notifications to receive updates and alerts about new content or activity within your groups. This will help you stay connected and informed even when you’re not actively using the app.

  8. Explore Additional Features: Take advantage of any additional features offered by the app, such as documentation, FAQs, support resources, or blog content. These resources can provide valuable information and support as you navigate your journey within the Hearts Connect community.

Remember to adhere to the app’s terms of use and privacy policy while using Hearts Connect to ensure a positive and respectful experience for yourself and others. If you encounter any issues or have questions, don’t hesitate to reach out to the app’s support team for assistance.



Hearts Connect is primarily designed for individuals and groups involved in various aspects of the adoption and foster care journey. Specifically, it caters to:

Adoptive Families: Those who have adopted children or are in the process of adopting, including adoptive parents and their families.

Birth Families: Biological parents and extended family members who are involved in the adoption process or maintaining connections with adopted children.

Foster Families: Individuals or families who are providing foster care to children, either temporarily or as part of a longer-term arrangement.

Partners: This could include professionals and organizations involved in facilitating adoption, foster care, and reunification processes, such as social workers, adoption agencies, or advocacy groups.

Adoptees: When adoptees get older, they often have an interest in knowing more about their biological parents and sometimes want to meet them. With the guidance of the adoptive family, HeartsConnect can help this process.

Foster Children: Children in foster care may benefit from supervised or moderated communication with their biological parents.

Overall, Hearts Connect provides a secure platform for these individuals and groups to communicate, share updates, and maintain connections in a safe and monitored environment. It aims to support healthy relationships and promote communication within the context of adoption, foster care, and reunification.

Here’s how your staff can help facilitate these connections:

Personalized Assistance: Staff members can provide personalized assistance to users who are unsure about how to connect with others within the community. They can offer guidance, answer questions, and help users navigate the platform effectively.

Identification of Existing Connections: Your staff can work with individuals’ providers or support networks to identify existing connections that may already be part of the Hearts Connect community. This can help users reconnect with familiar faces and build upon existing relationships.

Invitations and Outreach: Staff members can send invitations to individuals who may benefit from joining the Hearts Connect platform, whether they’re involved in adoption, foster care, or reunification processes. This proactive outreach can help expand the community and provide additional support to those in need.

Follow-Up Support: After users have been connected with others within the Hearts Connect community, your staff can provide follow-up support to ensure that they’re adjusting well and making meaningful connections. This ongoing support can help foster a sense of belonging and community among users.

Overall, by actively assisting users in connecting with others and reaching out to relevant individuals or providers, your staff can play a valuable role in fostering a supportive and inclusive environment within the Hearts Connect platform.

Yes, Hearts Connect prioritizes security and privacy for its users. All images and data are encrypted to ensure that sensitive information remains protected. The platform does not share any personal information, including full names, and users have control over who they share their content with.

Users can be in private groups and selectively choose members to share their posts with. Additionally, they have the option to customize the visibility of each post, deciding which groups or members can view it.

Furthermore, Hearts Connect restricts the ability to download images or view metadata, enhancing the security of shared content. Overall, the platform provides a private and secure environment for users to communicate and share without compromising their personal information or data.

Creating groups on Hearts Connect involves a process where users can request connections. These requests are then reviewed by moderators to ensure that all members are connected in a meaningful way, such as being a biological mother and adoptive parents who share a child in common. Once the moderator confirms the connections, they will proceed to create the group and invite all relevant users to participate.

Alternatively, moderators may set up groups at the time of adoption or placement, ensuring that all parties involved are included from the outset. This approach streamlines the process and ensures that users have access to the necessary support and communication channels from the beginning of their journey on Hearts Connect.


Yes, you can have more than one group on Hearts Connect. The platform offers flexibility in its use, catering to various needs beyond just bio families and adoptive parents. For instance, users might want to create support groups with individuals facing similar challenges or experiences.

To create additional groups, users can utilize the connection request form or reach out to their case worker to discuss different ways to form groups. The moderators will then work with the users to set up the groups according to their preferences and needs. This approach ensures that users have access to tailored support and communication channels that address their specific circumstances.

Other adoption agencies can benefit significantly from partnering with Hearts Connect. By offering the platform to their families, agencies provide a valuable resource that fosters safe and healthy communication among members involved in the adoption process.

The benefits of Hearts Connect extend beyond simple communication tools:

Safe and Healthy Communication: Hearts Connect provides a moderated communication environment, ensuring that interactions remain respectful and appropriate. This feature promotes healthy relationships and minimizes the risk of misunderstandings or conflicts.

Privacy and Longevity: Unlike other communication platforms that may have time limits or lack robust privacy features, Hearts Connect offers a secure and private space for families to connect. Additionally, the platform’s communication channels do not expire, allowing families to maintain their connections indefinitely.

Enhanced Support: By facilitating ongoing communication, Hearts Connect enables families to offer and receive support from one another. This support network can be invaluable, especially during transitional periods or challenging times.

Streamlined Collaboration: Adoption agencies can utilize Hearts Connect to streamline collaboration and communication with families, making it easier to share updates, resources, and important information.

Overall, Hearts Connect presents a valuable opportunity for adoption agencies to enhance the support and services they offer to families. By providing a secure and enduring platform for communication, agencies can contribute to the well-being and stability of adoptive families for years to come.

Becoming an Agency Partner with Hearts Connect is a straightforward process designed to meet the needs of adoption agencies effectively. Here’s a step-by-step guide:

  1. Request a Demo: The first step is to request a demo of Hearts Connect by visiting the designated page for providers on the Hearts Connect website. This demo allows agencies to explore the platform’s features and functionalities to determine if it aligns with their requirements.

  2. Customized Subscription: Following the demo, if the agency is interested in partnering with Hearts Connect, they can discuss subscription options tailored to their specific needs. The subscription is customizable to accommodate the agency’s size, preferences, and budget.

  3. Onboard Training and Assistance: Hearts Connect offers comprehensive onboarding training and assistance to ensure a smooth transition for the agency and its users. This includes guidance on setting up users and groups within the platform, as well as any necessary technical support.

  4. Optional Moderation Service: Agencies have the option to utilize Hearts Connect’s moderation service, where dedicated moderators oversee communication within their groups. This service helps maintain a safe and respectful environment for all users.

  5. Dedicated Account Manager: Upon becoming an Agency Partner, the agency is assigned a dedicated account manager. This manager serves as a primary point of contact for the agency, offering ongoing support, guidance, and assistance in managing their version of the Hearts Connect app.

Overall, Hearts Connect aims to provide adoption agencies with a seamless and supportive experience as they integrate the platform into their services. From initial demo requests to ongoing support and management, Hearts Connect is committed to helping agencies leverage its features effectively to enhance their support for adoptive families.